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Customer service advisor: CV and cover letter examples

2 fully written cover letters, a ready CV with a placeholder portrait and practical tips – open the example and replace the details with yours.

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Cover letter examples

Each example is written for a different starting point. Borrow the structure, not the sentences – your own examples and numbers are what make a letter work.

1Career changer from hospitalityCareer change

Megan Lewis
4 Albany Road
Cardiff CF24 3RP
0221 4710 444 · megan.lewis@example.com

Brightwater Energy
Evans
1 Riverside Way
Cardiff CF10 4AB

DD Month YYYY

Application for the position of Customer service advisor (remote)

Dear Ms Evans,

After eight years waiting tables in busy restaurants, I know the moment when a customer’s patience runs out – and how to bring the conversation back. I would like to use that skill on the phone with your customers.

I handled table bookings, complaints and the end-of-day cash-up, and I trained new staff on our till system. I type quickly and accurately, and I have completed an online course on telephone customer service to prepare for this move.

I have a quiet home office with a fibre connection and can work early and late shifts, including Saturdays. I would be glad to take part in a phone interview.

Yours sincerely,

Megan Lewis

Enclosures
CV
Reference

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2Experienced advisor moving to second lineExperienced

Owen Price
12 Cathedral Road
Cardiff CF11 9LJ
0221 4710 239 · owen.price@example.com

Cityline Broadband Ltd
55 Queen Street
Cardiff CF10 2BH

DD Month YYYY

Application for the position of Second-line support advisor

Dear Sir or Madam,

Over the past four years I have handled more than 30,000 customer contacts, mainly about broadband faults and bills. I would now like to work on the cases that cannot be solved in the first call.

My satisfaction scores have been above the team average for two years, and I train new starters on our systems. I walk customers through router settings step by step and know when to book an engineer. Most faults are simpler than they sound. I write case notes so that nobody has to ask the customer the same question twice.

I am happy to work shifts and weekends and can start with four weeks’ notice.

Yours faithfully,

Owen Price

Enclosures
CV
References

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All people, companies and contact details in the examples are fictional.

CV example

A complete CV for the role – with an illustrated placeholder instead of a photo.

Preview of the CV of Megan Lewis in the Modern design
Read the CV as text

Megan Lewis

Customer service advisor

4 Albany Road, Cardiff CF24 3RP · 0221 4710 444 · megan.lewis@example.com

Placeholder portrait: replace it with your photo in the editor, or remove it.

Work experience

  • 04/2018 – present
    Waitress and shift supervisor
    The Quayside Kitchen, Cardiff
    • Guest service for up to 120 covers
    • Complaints, cash-up and till system
    • Training new staff
  • 2015 – 2018
    Waitress
    Hotel Bay View, Cardiff

Education

  • 2010 – 2015
    Secondary school
    Cathays High School, Cardiff

Training

  • 2026
    Telephone customer service (online)
  • 2025
    Touch typing
    Community college

Skills

De-escalation, Cash handling, PC and office software, Typing speed, Shift work

Languages

English (Native), Welsh (B1 – intermediate)

Interests

Running, board games

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Good to know

Your application in three steps

  1. Add your own photo – or none

    The example uses an illustrated placeholder. Replace it under “Choose photo” in the editor, or remove it: in the UK, US and many other countries a CV photo is not expected.

  2. Replace the details

    Name, contact, jobs, skills: everything is filled in and can be overwritten field by field.

  3. Save as PDF

    The PDF is created in your browser. Nothing is uploaded, no account needed.

What employers look for

Contact centres look for people who stay friendly under pressure, explain things clearly and work quickly across several systems. Many hire career changers and train them; expect a phone screening or a short role play.

  • Calm, friendly manner with frustrated customers

  • Clear spoken and written English

  • Quick, accurate work on a PC with several systems open

  • Flexibility for shifts or weekends

  • A quiet space and reliable internet for remote roles

Tips for your application

Do

  • Give one example of turning an unhappy customer around.
  • Mention metrics if you have them.
  • State your availability and home set-up for remote roles.

Don’t

  • Describe customers as annoying.
  • Send an application with typos.
  • Miss the screening call – keep your phone on.
Typical interview questions

Prepare a short, honest example from your own work for each one.

  1. A customer is shouting at you. What do you do?
  2. How would you explain a price rise to an elderly customer?
  3. How do you stay focused after many calls in a row?
  4. Which shifts can you work?

Salary expectations

If the advert asks for your salary expectations, give an annual gross figure or a range you have researched – through pay scales, salary surveys from public sources or people who do the job. If it does not ask, leave pay out of the letter; it will come up in the interview.

Frequently asked questions
Do I need experience for a customer service job?

Not always. Many employers train new advisors. Show examples from other jobs where you dealt with people, solved problems and kept calm.

Should I put a photo on my CV?

It depends on the country. In the UK, Ireland and the US a photo is usually left out to avoid bias, and many employers prefer CVs without one. In Germany and some other countries it is common but optional. If you use one: recent, friendly, plain background, dressed as you would be on a good day at work.

Can I copy the example letters?

Yes, they are free to use. But recruiters read a lot of letters – one with your own examples, numbers and a real reason for choosing this employer will always do better. Use the examples as scaffolding and write the sentences yourself.

Is my data stored anywhere?

No. The CV and the letter are created in your browser. Nothing is stored unless you switch on “Save the draft” in the editor – and then only on your device.

Related jobs

Finish your application

Cover letter and CV as PDF, certificates added, all in one file – small enough for any job portal.